Refund Policy
This Refund Policy applies to all purchases on cerebra-ai.tech and in our Telegram bot (the "Service") and is part of our Terms of Service. Please read it before you pay.
In short. Changed your mind before the Report is ready - we refund the payment minus the costs actually incurred for the analysis already done (everything, if the build has not started). The Report is incomplete or has an error - we rebuild it for free, or refund you if that does not help. The Report did not arrive within 24 hours - rebuild or full refund, your choice. We reply within 2 business days and send the money no later than 10 days after your request.
1. A Digital Service That Starts Right Away
The Report is a digital service. When you pay, you ask us to start work on your order immediately, and the build starts automatically after payment. If you live in the EU, the UK or another country with a statutory withdrawal period for online purchases, you agree that the service starts before that period ends and you acknowledge that once the Report has been fully delivered you lose the right to withdraw. Until then, section 3 applies. Your rights under sections 4 and 5 stay in place.
2. How to Request a Refund or Rebuild
Email info@cerebra-ai.tech with the subject Refund Request - [order number] and include:
- the order number (shown on the page after you create the order and in the Telegram bot messages); if it is lost, the date and amount of the payment and, for a card payment, the last 4 digits of the card;
- the email you used for the payment and what happened (for an error, the section or page);
- what you want: a rebuild or a refund.
A corrected file for a rebuild can be sent straight to the Telegram bot @Cerebra_ai_tech_bot. The bot does not forward text messages yet, so please send refund or cancellation requests by email.
3. Cancelling an Order
You may cancel a paid order at any time before the Report is delivered:
| When you cancel | What we refund |
|---|---|
| Paid, the build has not started (order in the queue) | The full amount |
| The build is in progress | The payment minus the actual costs of the analysis already done; we stop the build |
| The Report is ready and delivered (download link opened on the site or file sent to the bot) | The service has been provided; if the Report has defects, section 4 applies |
Actual costs are the cost of the AI model calls already made for your order at the time of your cancellation email (reading your files, writing and checking sections). Each call is logged; in our reply we state the amount, show how it was calculated and refund the rest.
4. Incomplete Report or an Error
Before delivery, an automatic completeness check holds back a Report with missing sections, so normally an incomplete Report is not delivered at all. If something still goes wrong, we treat it as our error if a section included in your plan is missing, figures differ from your files, the Report is in the wrong language or not about your business, the PDF does not open, or a file marked as read on the "What we read" screen was not used. We rebuild the Report for free (if the source files have already been deleted, we will ask you to send them again). If the rebuild does not help or you do not want to wait, we refund the payment in full.
A complete Report whose figures match your files is not an error just because you disagree with its conclusions. The Report is AI-generated analysis, not a guaranteed result (see the Terms of Service).
5. Report Not Delivered and Duplicate Charges
- A paid Report is usually ready within an hour and no later than 24 hours after payment. If it has not arrived within 24 hours, we rebuild it or refund the full amount - your choice.
- If you were charged twice for one order, the extra amount is refunded in full.
6. Timing and Method
- We reply within 2 business days.
- Money is sent no later than 10 days after your request, by the same method you paid with. Card payments are refunded through the payment processor that took the payment.
- When the money appears on your account depends on your bank, usually a few business days.
- We refund the amount we received for the order in US dollars. Currency conversion or foreign transaction fees charged by your bank, and exchange rate differences, are outside our control and are not refunded by us.
7. Almost Free Plan
The Almost Free plan costs $5 and follows the same rules as the other plans: if the report did not arrive within 24 hours or has an error, we rebuild it or refund the $5.
8. Chargebacks
If something went wrong, please write to us first: we can usually fix it faster than a card dispute. Your right to dispute a charge with your bank is not affected.
9. Your Statutory Rights
Nothing in this Policy limits your rights as a consumer under the mandatory law that applies to you.
10. Changes to This Policy
We may update this Refund Policy. The current version is always on this page. Changes do not affect refund requests already in progress.
11. Contact
Cerebra AI · info@cerebra-ai.tech